FAQ’s

SVLK (Indonesian Legal Wood) FSC (Forest stewardship Council) PEFC (Programme for the Endorsement of Forest Certification) and TFT (The Forest Trust).

We ensure all of the individual craftsmen, artisans, and workers who work in partnership with us receive fair compensation for the goods they produce.

Our main target buyer is retailers, but we can supply also to the end consumers, international & domestic.

No, but you need to understand there are certain costs incurred by you for the exporting of the goods (depending on the product type) imposed by the Indonesian government.

You can order just one. However, depending on the product, discounts can be available for larger quantities.

We will advise you if any item needs to be higher quantity. Common sense will tell you what needs to be a higher quantity. This will be mainly for small cheap items.

The majority of the items in our catalog are in stock and ready to ship. We are committed to ensuring that you receive your order as quickly as possible. If any product needs to be made due to the size of your order, we will inform you of the specific product and provide updates on its production status.

The packing materials used will vary depending on the products. In general, most goods are packed with corrugated paper or boxed. Fragile large items, such as large ceramic pots, are packed in wooden crates. Products can also be packed according to customer requirements and specifications for an additional cost.

The following is included:

• Packing of goods for export shipping if required
• Trucking by road or sea to the shipping port
• Stuffing of Container if required
• Custom Clearance if required
• Export License (Under Name) if required
• V-Legal Wood Verification Certificate if required
• Other Material & Product Export Certificate(s) if required for the destination country
• Standard Fumigation & Certificate if required for the destination country
• AQIS Fumigation & Certificate if required for the destination country
• Superdry if required
• ISPM #15 – Approval stamp for all wooden packaging & pallets if required
• Phytosanitary certificate if required
• COO ( Certificate of Origin ) if required
• Container seal Fee if required
• VGM – Verified Gross Mass of container if required
• Loading Goods on to Shipping Vessel

No, You can order what you like. Small quantities of less than a container LCL are fine. Full 20ft, 40ft, 40ft HC. containers. Or even using standard parcel shipping for small-quantity orders, It’s up to you!

Depends on your location, method of shipping, and the quantity of the goods shipped. Prices change throughout the year and most freight forwarders only hold prices for 2 to 4 weeks.

Sure, no problem just let us know their contact details. Please make sure they can export from Indonesia.  If your freight forwarder can not do this and most overseas freight forwarders can not unless they have a partner in Indonesia. They can organize ocean freight but you need to use one of our Indonesian freight forwarding partners to handle the export.

We are able to manufacture products according to your specific design and requirements. In order for us to proceed, please send us detailed technical drawings of the products. If you send only a photograph and external dimensions with very limited information, it means that you agree we will manufacture the product based solely on what we see in the photograph or sketch, and you accept our interpretation of how the product is made.

We strongly recommend that if this is the case, you should consider ordering a sample or prototype before full production. The cost of samples/prototypes is 2.5 times the production price. For example, if the production price is 100 USD, the sample/prototype charge is 250 USD.